Your personal information will be collected, used, shared and stored in accordance with this Privacy Policy. We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how your personal information is managed.
What is personal information and what types of personal information is collected?
Personal Information is information or an opinion that identifies an individual. When you access or use our website, we or third parties may collect and store your name, address, email address, phone number, payment details, content you share, your IP address or approximate location.
How is personal information collected?
We or third parties may collect personal information by using cookies, recording information you provide on our website, recording information when you use or access our website and via the use of third party website extensions and apps.
How is personal information used?
We or third parties collect your Personal Information for the primary purpose of providing our/their services to you, providing information to our/their clients and marketing. We or third parties may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
We or third parties may use your personal information to communicate with you regarding your order, including substitutions, payment and delivery, send you updates about new products or promotions, streamline the processing of orders or delivery, analysing your usage of our website and analysing your purchase history.
Who may have access to your personal information?
We may share your personal information with our domestic and overseas service providers which can include third party logistics partners, payment facility providers, business partners, related companies, legal advisors, and relevant authorities when compelled to do so by law or when threats are made against us and our staff.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or
- Where required or authorised by law.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
We may decline a request to access personal information or correcting personal information in situations specified in the Privacy Act 1988. Should we refuse your request, we will provide reasons for our decision.
A copy of the Australian Privacy Principles may be obtained from the government’s website.
Unsubscribing from our mailing list
If you do not wish to receive newsletters, emails or text messages about our promotions, please notify us by completing our Contact Us form and we shall promptly attend to unsubscribing you from our mailing list.
Policy Updates
This Privacy Policy may change from time to time and your continued access or use of our website shall be deemed as an acceptance of the updated policy.
Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us by completing our Contact Us form.